Creating an Agent Manual:  In this free PDF resource,  you’ll learn how to self-study your processes and describe your processes to an agent.   The PDF offers self-study questions on the following topics:

-Your office structure

-Important websites and resources

-Brochures, photos, marketing

-Undergraduate applications

-Timeline/evaluation of files

-ESL and English Proficiency Requirements

-Graduate admission policies

-Plagiarism and academic dishonesty during the application cycle

-Agent communication survey questions to ask your new partners

-Transfer student policies

-After acceptance: Processes and procedures

-Appendices that may be useful to include.

 

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