Creating an Agent Manual: In this free PDF resource, you’ll learn how to self-study your processes and describe your processes to an agent. The PDF offers self-study questions on the following topics:
-Your office structure
-Important websites and resources
-Brochures, photos, marketing
-Timeline/evaluation of files
-ESL and English Proficiency Requirements
-Graduate admission policies
-Plagiarism and academic dishonesty during the application cycle
-Agent communication survey questions to ask your new partners
-Transfer student policies
-After acceptance: Processes and procedures
-Appendices that may be useful to include.
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