Creating an Agent Manual:  In this free PDF resource,  you’ll learn how to self-study your processes and describe your processes to an agent.   The PDF offers self-study questions on the following topics:

-Your office structure

-Important websites and resources

-Brochures, photos, marketing

-Undergraduate applications

-Timeline/evaluation of files

-ESL and English Proficiency Requirements

-Graduate admission policies

-Plagiarism and academic dishonesty during the application cycle

-Agent communication survey questions to ask your new partners

-Transfer student policies

-After acceptance: Processes and procedures

-Appendices that may be useful to include.


To access the PDF you must be signed in as a Higher Education Partner.  If you do not see the PDF below,  please sign in to the website and return to this page. 

You need to be logged in to view the rest of the content. Please . Not a Member? Join Us